Case Study: Window & Gutter Clean for a Care Home and Sheltered Housing Building in North Norfolk

Maintaining the exterior of care homes and sheltered housing is about more than the property’s appearance, it is also about keeping the property water-tight and damage-free. This case study highlights two recent jobs that we completed for supported housing schemes in Cromer and another today in Sheringham, showcasing how professional exterior cleaning improves the properties’ condition, maintenance and of course keeping the residents happy 🙂

Two Supported Housing Sites in North Norfolk

The first job took place earlier this month at a sheltered housing complex in Cromer. The property consisted of 24 self-contained flats for elderly residents with communal walkways, shared gardens, and a central lounge. The manager had noticed:

• Algae buildup on window sills and frames
• Overflowing gutters during heavy rainfall
• Complaints from residents about obstructed views

Today’s job involved a care home in Sheringham with more complex access requirements. The building had several high-level gutters and third-storey windows that hadn’t been cleaned in over a year. The manager was concerned about:

• Water damage
• Overflowing downpipes
• Dirty windows due to coastal conditions

The Challenge: Sensitive Environments and High-Reach Access

Both properties required a safety-first approach. In Cromer, we worked within the residents’ schedules, and in Sheringham, the challenge was reaching awkward angles and high gutters.

Today’s cleaning also gave us the chance to test out a new high-res gutter vac camera, which allowed us to inspect blockages more accurately.

The Solution: Safe and Resident-Friendly

We scheduled both jobs with flexibility to suit the property managers, residents and minimise disruption. Here is how we approached each:

Window Cleaning

• Used a water-fed pole system with purified water for streak-free results
• Reached upper floors without ladders, ensuring safety and privacy
• Cleaned sills and frames to remove algae and salt residue

Gutter Cleaning

• Used a high-reach vacuum system to clear debris from all the gutters
• Today’s job included a camera for better visibility and reporting
• Flushed downpipes to ensure proper drainage
• Identified a cracked joint and reported it for repair, which we may be called back to fix
• We provided before-and-after photos

The Results

In both cases, the results were a great success. Residents also commented on the improved light through their windows.

• The risk of damp and water damage was significantly reduced
• Property managers could tick off maintenance tasks
• The buildings looked more appealing to visitors and possible newcomers

Both sites have now opted for regular gutter maintenance plans and 4–8 weekly window cleaning.

Why This Type of Cleaning Matters in Supported Housing and Homes

Whether it is a care home or a supported living block, regular exterior cleaning offers real benefits:

• Safety: Blocked gutters can lead to leaks, dampness and even structural damage
• Dignity: Residents deserve to live in a clean, well-maintained property
• Compliance: Housing associations and care providers must meet safety and maintenance standards
• Cost Savings: Helps to reduce the need for expensive repairs

Local to North Norfolk

We specialise in working with:

• Care homes
• Sheltered housing
• Supported living schemes
• Retirement homes
• Housing association flats

Our team is based locally and understands the unique challenges of maintaining properties in coastal towns like Cromer and Sheringham. We are fully insured and trained to work respectfully around vulnerable residents.  Read more about our Gutter Cleaning Services.

Book a Free Quote Today

From residential to light commerical or if you manage a care home, sheltered housing scheme or supported living in North Norfolk, we would love to help.  Contact us today on, 07930 436515 or, info@northnorfolkwindowcleaning.co.uk for a quote.